Refund Policy
Last Updated: 07/01/2024
At Crafty Mixologist, we strive to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and our obligations.
1. No Refunds on Opened Products
Due to the nature of our products, we do not accept any refunds once the shrink wrap has been opened. This policy is in place to ensure the safety and quality of our products for all customers.
2. Refunds for Unopened Products
If you wish to return a product that has not been opened and is still in its original shrink wrap, you may do so within 30 days of the purchase date. The product must be in its original packaging and in the same condition as when you received it.
3. How to Request a Refund
To initiate a refund for an unopened product, please follow these steps:
- Contact our customer service team at info@craftymixologist.com with your order number and the reason for your return.
- Our team will provide you with instructions on how to return the product.
- Once we receive the returned product and verify that it is unopened and in its original condition, we will process your refund.
4. Refund Processing Time
Refunds will be processed within 7-10 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
5. Shipping Costs
Shipping costs for returning the product are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at info@craftymixologist.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
Crafty Mixologist
Email: info@craftymixologist.com
By purchasing our products, you agree to this refund policy.